Terms of service

OVERVIEW

Welcome to Novara Co. (“we”, “us”, “our”).

Novara Co. operates this website and online store, including all related information, content, features, tools, products and services to provide you with a curated shopping experience.

By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein (such as our Refund Policy and Privacy Policy).

If you do not agree to these Terms, you must not access or use our Services.

By using this site, you confirm that you are at least the age of majority in your country of residence.

You agree to provide current, complete, and accurate account and purchase information and to promptly update your details as required.

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

We make every effort to display our products as accurately as possible. However:

• Colours and images may vary depending on your device
• Product appearance may differ slightly in real life

We reserve the right to:

• Modify or discontinue products at any time
• Limit quantities sold
• Refuse sales to any person or region at our discretion

By placing an order, you are making an offer to purchase.

We reserve the right to accept or decline any order at our discretion. Orders are only confirmed once payment has been processed and accepted.

Order Cancellations:
Orders may only be cancelled within 12 hours of purchase. After this time, orders may already be processed and cannot be cancelled.

PRICING & PAYMENT

All prices are listed in the applicable currency and are subject to change without notice.

Prices do not include:

Shipping costs

Taxes

Customs or import duties

You agree to provide valid payment details and authorise us to charge the full amount for your purchase.

 SHIPPING & DELIVERY

We aim to deliver your order as quickly as possible. However:

• Delivery times are estimates only and not guaranteed
• Some products may be shipped from international suppliers
• Shipping times may vary depending on location

We are not responsible for delays caused by:

• Shipping carriers
• Customs processing
• External factors beyond our control

Risk of Loss:
Once your order has been dispatched, responsibility passes to you.

Lost or Stolen Packages:
We are not responsible for packages that are marked as delivered but are lost or stolen.

Customs & Duties:
Customers are responsible for any customs duties, taxes, or import fees that may apply.

 RETURNS & REFUNDS

All returns and refunds are governed by our Refund Policy.

INTELLECTUAL PROPERTY

All content on this website (including logos, images, text, and design) is the property of Novara Co. and is protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without our written permission.

We may provide access to third-party tools or links.

We are not responsible for:

• Third-party websites
• External services
• Purchases made outside our platform

Use of third-party services is at your own risk.

SHOPIFY PLATFORM

Our store is powered by Shopify. However, all transactions are between you and Novara Co.

Shopify is not responsible for any issues arising from purchases made on our store.

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you consent to the collection and use of your information as described.

Any feedback, reviews, or suggestions you provide may be used by us without restriction or compensation.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

You agree not to use our site for:

• Any unlawful purpose
• Fraudulent activity
• Spreading harmful or malicious content

We reserve the right to terminate access if these Terms are violated.

We may suspend or terminate your access to the Services at any time without notice if you breach these Terms.

All products and services are provided “as is” without warranties of any kind.

We do not guarantee that:

• The service will be uninterrupted
• The website will be error-free
• Products will meet your expectations

To the fullest extent permitted by law, Novara Co. shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Services or products.

INDEMNIFICATION

You agree to indemnify and hold Novara Co. harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

These Terms are governed by the laws of New South Wales, Australia. 

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

For any questions regarding these Terms, please contact us at:
info@shop-novara-co.com

Novara Co.